At Qureventa LLC, customer satisfaction is important to us. We want you to feel confident when purchasing motorcycle clothing from our store. This Return and Refund Policy explains how returns, refunds, and exchanges are handled in a clear and straightforward manner.
Return Window
Customers may request a return within 30 calendar days from the date the order is delivered.
Eligibility for Returns
To qualify for a return, items must be unused, unworn, and in the same condition as received. Products must be returned in their original packaging with all original tags and labels attached. Proof of purchase is required for all return requests.
How to Initiate a Return
To request a return, please contact our customer support team during business hours and provide your order number along with the reason for the return. Once your request is reviewed and approved, return instructions will be provided. Items sent back without prior return authorization may not be accepted.
Shipping Policy Overview
Orders are processed within one to two business days, excluding weekends and holidays. We offer free standard shipping on all orders within the United States. Estimated delivery time is typically three to five business days. At this time, we ship only to U.S. addresses.
Refund Process
After receiving and inspecting the returned item, we will notify you regarding the approval status of your refund. If approved, the refund will be issued to the original payment method. Refund processing times generally range from five to ten business days, depending on your payment provider.
No Restocking Fees
Qureventa LLC does not charge any restocking fees for eligible returns.
Exchanges
To exchange an item, we recommend returning the original product first. Once the return is approved, a new order can be placed for the desired item.
Damaged, Defective, or Incorrect Items
Please inspect your order upon delivery. If you receive a damaged, defective, or incorrect item, contact us promptly so we can review the issue. Qureventa LLC will cover the necessary costs to resolve such issues, which may include replacement or refund, depending on the situation.
Accepted Payment Methods
We accept major credit and debit cards as well as secure third-party payment processors. All payments are handled through trusted platforms to ensure transaction security.
Contact Information
If you have questions about this Return and Refund Policy or need assistance with a return, please contact us using the details below.
Company Name: Qureventa LLC
Website: qureventa.com
Email: support@qureventa.com
Phone: +1 321-299-9903
Address: 1600 33rd St Orlando, Florida 32839
Customer Service Hours: Monday–Friday 9AM–5PM EST